The Control Center of Tomorrow is Already a Reality
A fire breaks out in the Elbe Tunnel. A truck is burning in a location where 120,000 vehicles travel daily. For emergency services, speed and precision are now essential. The incident commander must assess the situation as quickly as possible and plan response tactics. A system that automatically displays all necessary data on a tablet could be a crucial tool—and such technology has existed for some time.
8 Nov 2024Share
At the last INTERSCHUTZ, a Smart Public Safety Hub demonstrated what future rescue scenarios might look like. The Elbe Tunnel fire is just one of many scenarios that would present major challenges for emergency services. The future has already begun in control centers. INTERSCHUTZ 2026 will be a massive showcase for the ever-expanding possibilities offered by today’s communication and control center technology. A key ongoing topic: artificial intelligence.
AI is here to stay
Networking will play a decisive role in tomorrow’s control center. This involves optimizing communication between the various stakeholders. In addition to fire departments, rescue services, and the police, this network also includes hospitals and outpatient care centers, such as the future 116117 acute care centers. The use of real-time data is also becoming increasingly important. Information such as the location of the emergency call, traffic conditions, road conditions, and the availability of emergency personnel can now be analyzed to make quick decisions.
AI systems, for example, can calculate the optimal route for emergency vehicles. This data is available in many specialized systems, often within local authorities, and must be integrated. The integration of geographic information systems (GIS) into control center technology plays an essential role here.
A few more examples
More integrated control centers are using telemedicine to support on-site rescue services. This approach increases patients' chances of survival, prevents unnecessary hospital transports, and makes efficient use of emergency doctors. Drones have recently proven invaluable for transmitting videos and data in real time. They are especially useful in areas or buildings that are hard to access and can be used for situational awareness.
Making control center systems available online also allows integrated control centers to access the same data from multiple locations, though this comes with demanding IT security challenges. This will increase both the flexibility and resilience of control centers, enabling remote access to specific control systems and database entries.
The integration of automatically triggered emergency call systems, such as smartwatches or other wearables, is also gaining importance. This increasingly includes emergency calls from wearables, smart health devices, or smart home products. Integrated control centers, as critical infrastructure tasked with maintaining a 360° situational view, will also serve as the primary hub for disaster and civil protection, addressing both current and future threats in municipal emergency response, while also handling the responsibilities of a health control center.
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